Delivery Policy

FREE DELIVERY

We offers free express delivery on every purchase order. Each shipment is securely packaged, fully insured and delivered using Australian Air Express in Australia and FedEx® for international orders. Making sure you receive your purchase order is our priority which is why we place special emphasis on security of delivery. Firstly we will not deliver any orders to a PO Box. Second, we require an adult signatory to sign off receiving the delivery. Your item is fully secured in our packaging and insured up to the point of delivery. We will send you out an email and SMS text message notifying you that your purchase order has been sent out for delivery. Please note for urgent requirements, we also offer special courier services including international delivery.

DELIVERY TO NON-BILLING ADDRESS

If you want a purchase delivered to an address other than the address of the card holder who has paid for the purchase (i.e., non billing address) then you must contact your bank and inform them of the alternate address for delivery of the purchase. Please note this only applicable to credit card payments.

INTERNATIONAL ORDER DELIVERY

International order delivery is via FedEx International Priority®. Please be aware that any purchase order sent outside Australia is subject to all customs, duties, and taxes imposed by the country where you import. We will inform you by way of email the rates for any international delivery.

PACKAGING

Any item purchased from us naturally come with our impressive presentation box. We also include another smaller presentation box for our diamond rings which allow you to keep the ring tucked away for that special moment when proposing to your loved one. We will provide all relevant documents, especially the diamond grading certificate for your diamond. We will also provide a free valuation certificate prepared by your diamond specialist. The valuation certificate is required by your insurance agency for replacing or repairing your jewellery lost or damaged item.

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