FAQ section contains answers to some of the most common questions we face. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance or send me email our contact page.
If for any reason you are not satisfied with your order, you may return it within 45 days to any Jewelers Or you may exchange it within 60 days of purchase and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 25 days at any Kay Jewelers or returned. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged
Yes we do, you can find them here:
Independant Authenticity Valuation certificates can be organised for all products if they are not already provided.
Yes, all of our jewellery is real, and each is stamped with the gold carat to prove the authenticity of the gold.
Yes, you can make an appointment with us to view your item in store to ensure you are happy with it before making your purchase.
Maybe provide a ring size guide. All of our ring sizes are in Australian/UK sizes.
Most rings can be resized, however some designs mean that resizing is impossible or very limited. Each ring in our store comes with the current ring size, as well as information on whether it can be resized and by how many sizes up and down.
The diamonds we are all natural, unless it is stated that they are ‘diamantes’. Diamantes are synthetic or lab created.
Our product Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, sapphires or emeralds.
In addition, you may purchase Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions.
Yes. Using our Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look.Once you’ve found “the one,” our expert craftsmen will place your diamond in the setting you’ve chosen and send the completed ring on its way to you. We put thousands of diamonds and hundreds of settings at your fingertips.
Orders may be canceled up to approximately one hour after they are placed through the Order Status page. then what contact within 1 business day our call center and confirm your cancel order.